Career Center
As a Defect Tracking Coordinator, you will work closely with the true testing team, entire software R&D team and quality assurance team to ensure the timely and efficient progression and resolution of true testing and software defects. You will also co-ordinate with other development teams and external vendors, who are supplying software components for the software platform.
Responsibilities include:
Co-ordinating and driving the defect tracking and defect resolution processes in the software development teams
Tracking, on a daily basis, existing and new true test errors and transferring these errors to the appropriate team and databases
Preparing prioritized lists of the most critical errors for resolution
Interfacing and co-ordinating with internal teams and external vendors for error resolution
Analyzing error reports (and trends) and summarizing for management
Proposing and driving improvements and optimizations in the error management processes
Designing and automating summary reports
Promoting a constructive attitude to error resolution between development teams
Prompting developers to maintain the proper status and fill in the correct fields of errors assigned to them
Providing information about error status to support programs and partners
Collecting and suggesting improvements in the error processes to prevent the repetition of errors, improving overall quality, efficiency and customer satisfaction
Ensuring the error management process is followed and giving guidance on its interpretation
Attending and actively participating in Error management meetings
Filling in missing details in error reports and reproducing errors where practical
Investigating some errors to find root cause.
Requirements:
Post-secondary degree
Background in Telecommunications
3+ years experience in project management
Strong working knowledge of Lotus Notes
Experience in Software Testing and exposure to Software Development
Good project management skills, including working knowledge of tools such as MS Office, Excel, NetMeeting and Outlook
Strong communication, people and team working skills
Training and problem-solving experience
Motivated, driven individual with a hands-on approach
Proven experience in driving change and automation
Motivation and willingness to work in a challenging, fast paced, regularly changing environment
Please send in a Word doc of your resume with a note on why you think you fit in to thomas.jacob@ustri.com
