QA Labs Inc.
Issue #15 - November 2002
QA Labs Testing Treats
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Test Earlier... It is a well-established fact that the sooner a defect is found the less expensive it is to fix. Early involvement also allows evaluation of important planning, design, and development decisions with respect to how these decisions aid or impair the testability of the application.



Outsource Testing... We have the facilities and the people - you have the software. We can assist your in-house test team by performing system / compatibility testing, functionality testing, usability testing, performance testing, and localization testing to help you make sure you're ready to go to market.



Regression Testing... Outsource your regression testing and keep your software reliable. Working in parallel with your in-house team, we can help ensure that after the latest additions and changes your software continues to work across your supported configurations: operating systems, processors, browsers, networks, etc. with effective test plans, leveraged automation and custom facilities.



TX Packages... Do you need short-term test resources? Do you want to try outsourced test execution? QA Labs' Test Execution Packages give you a zero ramp-up, zero overhead, full reporting solution right at your fingertips.



Roadmaps... Improve product quality and reduce support costs with a Roadmap to Quality. QA Labs can investigate your current project workflows and tools to produce a report of recommendations and Quick Wins tailored to you - all in parallel to your current ship cycle and at a low fixed cost.



Tool Choices... Specific selection criteria in advance of a significant software purchase are crucial. QA Labs has the expertise required to provide you with an objective evaluation of the commercial tools that may best fit your requirements. Before you commit valuable time and money, let us do the evaluation that will let you make the best decision.

QA Labs brings you practical tips and tools on testing, quality assurance (QA), and related topics through this monthly e-newsletter.

Upcoming Course Announcement: Register now for QA Labs' two-day Introduction to Automation course presented through the University of British Columbia Continuing Studies on November 7th and November 16th, 2002.

Visit Introduction to Practical Test Automation or http://www.tech.ubc.ca/softeng/curric.html to register.


FEATURE ARTICLE

Toolkit Testing - A Lightweight Alternative

  • Are you ready to take on the challenges of the new project?
  • Are you knowledgeable of the latest in testing tools and techniques?
  • What will be the ramification of not testing the product adequately?
  • How will this impact your future business?
  • Can you afford not to test?

Exhaustive software testing standards, frame-works, and techniques, promote the notion that a robust variety of testing techniques and structures will increase the likelihood that defects will be uncovered. But with tight project budgets and short timelines, the accompanying bureaucracy and documentation can greatly reduce the interest in formalized testing, structured or otherwise.

It is well understood that a higher quality product demands a higher upfront price and compromises regarding quality versus cost are made every day. However, the best approach is not likely the most structured or complicated one. Rather a sophisticated approach is required that maximizes the value of the resources available within the organization and without. A good starting place to developing this sophisticated approach is to examine the fundamental skills that make great testers great, enabling them to draw upon their almost innate ability to find the crucial defects quickly.

From this examination it is very probable that you will generate ideas for:

  • Managing iterative development and test cycles
  • Creating reusable sets of tests and test data
  • Compressed delivery schedules
  • Newly refactored architectures
  • Standardized project metrics
  • Migrating from simple to complex deployments
  • Changing customer expectations

A few simple principles can provide the framework from which to grow and adapt the test approach. Keeping things simple will make it easy for the benefits and costs to drive further evolution. While there are continuously new development tools and programming languages, many testing requirements remain the same, and simply require additional emphasis within and by the test team.

  • Examples - having previous projects from which examples of the "best of breed" can be drawn for each type of process, document, or test technique is invaluable in giving the next project a giant jump start in how to approach the test effort. Asking, "how did we do it last time and what can we improve?" will drive forward improvements to your testing toolkit strongly, and with frequent project iterations, rapidly.

From these previous project examples you can begin to derive reusable tools for your toolkit:

  • Guidance Process - generic process frameworks and best practices that can be applied to most project types and be ingrained as habit as much as in any documentation.
  • Templates - light-weight documents focused on capturing the critical information and not on keeping resources busy with technical writing.
  • Checklists - lists of test, lists of tasks, matrices of test configurations that allow you to rapidly document and check off what has been done and see what is left to do

Note: If you do not have your own history of previous examples there are many resources on the web where others share their experiences and advice such as at www.stickyminds.com

In one such example, James Bach of Satisfice.com provides a number of whitepapers and articles on "Exploratory Testing" wherein he has a set of mnemonics and heuristics in his toolkit. One of these mnemonics is SFDPO where the letters stand for Structure, Function, Data, Platform, and Operations.

  • Structure - what the product is
  • Function - what the product does
  • Data - what the product processes
  • Platform - what the product depends upon
  • Operations - how the product will be used

Using rules and checklists such as this allow you to quickly focus your test idea generation and ensure that you have systematically visited the major aspects of the product.

"SFDPO is not a template or a test plan, it's just a way to bring important ideas into your conscious mind while you're testing. It's part of your intellectual toolkit. The key thing if you want to become an excellent and reliable exploratory tester is to begin collecting and creating an inventory of heuristics that work for you. Meanwhile, remember that there is no wisdom in heuristics. The wisdom is in you. Heuristics wake you up to ideas, like a sort of cognitive alarm clock, but can't tell you for sure what the right course of action is here and now. That's where skill and experience come in. Good testing is a subtle craft. You should have good tools for the job." - James Bach

However, even with the best tools and techniques, a test team can't create the kind of return on investment managers require as long as the test efforts don't start early and don't involve all appropriate stakeholders and participants. When developing your testing processes, look for those improvements where:

  • Errors are detected and corrected as early as possible in the software life cycle
  • Project risk, cost, and schedule effects are lessened
  • Software quality and reliability are enhanced
  • Management visibility into the software process is improved
  • Proposed changes and their consequences can be quickly assessed

"... when all the pieces come together - the right people, the right processes, the right time, the right techniques, the right focus - then we can achieve truly impressive returns on our testing investment. Significant reductions in post-release costs are ours for the taking with good testing. In cost of quality parlance, we invest in upfront costs of conformance (testing and quality assurance) to reduce the downstream costs of nonconformance (maintenance costs and other intangibles associated with field failures)." - Investing in Software Testing by Rex Black.

For more information.

QA Labs' test experts construct effective test strategies tailored to your timeframe and resource realities. A well-scoped and actionable testing strategy is critical to ensuring the continued survival of a given product line, or the successful launch of a new application to the market. QA Labs paves the way for immediate and on-going quality improvements by establishing critical artifacts, practical automation, and integrating quality best practices - all while getting those bugs logged.

Our clients hire us knowing they have hired a company, not an individual or group of individuals. We bring our comprehensive experience to the table and can provide the exact resource skill sets needed at exactly the right time. QA Labs offers a clear alternative to hiring individual contractors, and even to hiring new permanent full-time employees.

Contact us at services@qalabs.com or visit our website for more information on our QA and Testing services.

About QA Labs Inc...

QA Labs is a powerful player on your team supplying the critical competitive advantage you need today. Our mission is to help you make your software products succeed in the marketplace, whatever the climate. We work with you to make wise choices that reflect project constraints, industry trends, and business considerations. We are the largest independent software quality assurance and testing service provider in Canada. For more information, please visit www.qalabs.com.

Contact Us...

QA Labs Inc.
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Vancouver, BC, Canada, V6B 5L1

Tel: 604.605.0111 x111
Fax: 604.484.2680
Email: services@qalabs.com
Web: http://www.qalabs.com


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